It is fundamental to the integrity and success of the Financial Times (FT) that we uphold the highest possible standards of ethical and professional journalism, and that we are seen to do so.
The benchmark for the FT’s journalistic practices is set by our FT Editorial Code. Compliance with the code is an obligation for all FT editorial staff.
If you wish to request a clarification or correction, please email corrections@ft.com.
If you wish to make a complaint about any of our editorial content or journalistic activity, please contact editor@ft.com.
Where any complaint under the FT Editorial Code is unable to be resolved by FT’s senior editors, the Complaints Commissioner will review the matter and recommend any appropriate redress.
In September 2014 the Financial Times Limited (FT) appointed Greg Callus as its editorial Complaints Commissioner. The role will ensure a continued means of dealing with reader complaints following the closure of the UK Press Complaints Commission. His remit is to support the FT’s existing framework for handling editorial complaints, independent of the editor.
Read more about the role here.
Find out more about the Complaints Commissioner and the Appointments and Oversight Committee.
Read our guide to the policies and processes of the Complaints Commissioner here.
14 May 2019, Ryan Butta. Breach, Article 7(2).
12 February 2019, GHK. No breach of Clauses 1 and 2.
19 September 2018, Valbury Capital. Complaint partially upheld under Clause 1.2.
28 April 2018, Christopher Chandler. No breach, Clause 1.
10 April 2018, Mauro Libi Crestani. No breach, Clause 1. Breach, Clauses 2 and 6.
15 February 2018, Paul Tierno. Breach, Article 7(2).
22 January 2018, Peter Cheung. No breach, Clause 1.1.
7 December 2017, Ellie Bennett. No breach, Clause 1.1 or 1.2.
31 October 2017, Alex Wessendorff. No breach, Clause 1.1 or 1.2.
8 August 2017, Shaun Whatling. No breach, Clause 1.2.
16 June 2017, Dr Colin Leci. No breach, Clause 1.
6 August 2016, Anthony Kay. No breach, Clause 12.1.
24 May 2016, Paul Stanley. No breach.
14 April 2016, Jordan Jay. No breach.
14 April 2016, Owen Angel and Paul Lamm. No breach.
6 January 2016, Dr Colin L. Leci. No breach.
29 June 2015, Robert Bartlett. No breach.
29 May 2015, Jonathan Portes. Complaint partially upheld under Clause 1.2.
18 June 2015, Dr Bia Labate. No breach of articles 1(2) and 1(4). Article in question here.
1 March 2015, PA. No breach of Clause 3.
25 February, Andrew Anderson. No breach, Clause 1.
29 March 2015, Matt Berkley. No breach, Clause 1 or 1.2.
Quarterly summaries
Q4 2017 & Q1 2018 Editorial Complaints Commissioner report summary
Q3 2017 Editorial Complaints Commissioner report summary
Q2 2017 Editorial Complaints Commissioner report summary
Q1 2017 Editorial Complaints Commissioner report summary
Q4 2016 Editorial Complaints Commissioner report summary
Q2 & Q3 2016 Editorial Complaints Commissioner report summary
Q1 2016 Editorial Complaints Commissioner report summary
Q4 2015 Editorial Complaints Commissioner report summary
Q3 2015 Editorial Complaints Commissioner report summary
Q2 2015 Editorial Complaints Commissioner report summary
Q1 2015 Editorial Complaints Commissioner report summary
Q4 2014 Editorial Complaints Commissioner report summary